Puzzlegram Support
Email: valodyagalstyan89@gmail.com
Include your iPhone model, iOS version and, if it concerns a purchase, the receipt email from Apple. We answer within two working days.
Purchases and subscriptions
- Restore a purchase on a new phone: open Profile and tap Restore purchases. Non-consumable unlocks and Puzzle Club come back; coin packs are consumed when bought and are not restored.
- Cancel Puzzle Club: iPhone Settings → your name → Subscriptions → Puzzlegram. Cancelling keeps access until the end of the paid period.
- Refunds are handled by Apple at reportaproblem.apple.com.
Playing
- How do I move a piece? Drag one piece onto another and they swap places.
- Hints cost coins. You start with 50, earn 25 every day you play, and can watch a rewarded ad in the shop for 30 more.
- Daily streak: only today's puzzle counts. A streak broken yesterday can be rescued for 60 coins from the Daily screen.
- Own photos use the system photo picker; the app only receives the picture you choose. Photos never leave your device.
Ads and privacy
- Ads disappear after buying Puzzlegram Pro or joining Puzzle Club.
- Change your ad tracking choice any time from Profile → Ad privacy choices, or in iPhone Settings → Privacy & Security → Tracking.
- Everything else is in the privacy policy.
Deleting your data
All progress is stored on your device. Deleting the app removes it. There is no account to close.